FAQ
About Our Products
Are your clothes made of Bamboo?
Yes, at Rumpy we specialize in creating garments from bamboo fabric. Bamboo is an incredible resource that grows quickly and requires minimal water. Each product page has a "Fabric" tab where you can check the exact composition of the item.
Why should I choose Bamboo clothing?
Bamboo clothing offers a range of benefits that make it a fantastic choice:
- Incredibly soft and gentle on the skin, perfect for sensitive skin types
- Highly breathable, keeping you cool in summer and warm in winter
- Excellent moisture-wicking properties, keeping you dry throughout the day
- Natural antibacterial properties, reducing odor and promoting freshness
- Durable and long-lasting, maintaining its quality wash after wash
For a deep dive into the wonders of bamboo, check out our Benefits of Bamboo page.
How do I wash my Bamboo clothing?
To keep your bamboo garments in top shape:
- Wash in cold water on a gentle cycle
- Group with similar colors
- Avoid bleach and fabric softeners
- Line dry or tumble dry on low heat
Following these care instructions will help your bamboo clothes maintain their shape, color, and that oh-so-soft feel you love.
Undershirts
What's the difference between Uber and Long AF Undershirts?
We offer two lengths in our undershirt line:
- Uber: Our standard length, 2" longer than average undershirts to stay tucked in all day.
- Long AF: 2" longer than the Uber, perfect for men over 6' tall or those who like extra coverage.
Not sure which to choose? Check out our size guide or reach out to our customer support team.
Sizing
How do I know which size to order?
Finding your perfect fit is easy:
- Check the size chart on each product page
- Compare your measurements to our size guide
- If you're between sizes, we recommend sizing up for a more relaxed fit
Still unsure? Our customer support team is always happy to help you find your ideal size.
Remember, if the size isn't quite right, we offer a 30-day return policy.
Payment and Security
What payment methods do you accept?
We offer a variety of secure payment options for your convenience:
- Major credit cards: Visa, Mastercard, American Express, and Discover
- Digital payment platforms: PayPal, Shop Pay, Google Pay, Meta Pay, and Apple Pay
Rest assured, all transactions are processed through secure, encrypted channels.
Shipping & Returns
Which countries do you deliver to?
Currently, we only ship within the United States. But don't worry, international friends! We're working on expanding our delivery zones. Sign up for our newsletter to be the first to know when we go global.
How do I track my order?
Tracking your order is simple:
- Check your email for a shipping confirmation with your tracking number
- Visit our Track Your Order page and enter your number
- Watch as your Rumpy goodies make their way to you
Lost your tracking info? No worries! Contact us at store@rumpy.co, and we'll help you out.
What is the estimated delivery time?
For standard shipping within the US, you can expect your order to arrive within 7-14 business days. Keep in mind that this is an estimate and can vary based on your location and other factors.
Returns and Refunds
What is your return and refund policy?
We want you to love your Rumpy products. If you're not completely satisfied:
- You can return unused, unworn items within 30 days of delivery
- Items must be in original condition with tags attached
- We offer a full refund on eligible returns
To start a return or learn more about the process, visit our Returns & Refunds page.
Still have questions? We're here to help! Reach out to our customer support team, and we'll get you sorted faster than you can say "bamboo boxers."
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